Refund police

Refund Policy

Returns

Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return:

  • The item must be unused and in the same condition as when you received it.
  • The item must also be in its original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment within a certain number of days.

Late or Missing Refunds
If you haven’t received your refund yet:

  1. Check your bank account again.
  2. Contact your credit card company, as it may take some time before the refund is officially posted.
  3. Contact your bank, as there is often a processing period before a refund is reflected.

If you’ve done all of this and still have not received your refund, please contact us at info@Amoracoffeecrafters.com.au.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please email us at info@Amoracoffeecrafters.com.au and send the item to:
Unit 3, 2 Galaup Street, Little Bay, 2036.

Gifts

If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of the returned item. Once the returned item is received, we will mail a gift certificate to you.

If the item wasn’t marked as a gift or if the gift giver had the order shipped to themselves, we will send the refund to the gift giver.

Shipping

To return your product, mail it to:
Unit 3, 2 Galaup Street, Little Bay, 2036.

  • You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund.

For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item.